FAQs

If your order hasn’t been processed yet, you can modify or cancel it by contacting our customer service team. Once the order is processed, changes may no longer be possible.

We offer three delivery options:

1. Home delivery
2. Pickup points delivery
3. In-store delivery

During checkout, you can select your preferred method. Shipping fees will be displayed before you finalize your order.

Although this is not possible to make a purchase outside of Cyprus from our website, you can proceed with the purchase directly with us by contacting us via email: [email protected]. Specify the products you wish to purchase and the delivery address.

You will then receive a shipping quote from us. Payment for international shipping is done via bank transfer only. 

Once your order is shipped, you will receive a tracking number via SMS from our courier partner. You can use this number to track your package.

Delivery time varies based on the shipping method chosen:

• Home delivery in Cyprus is processed within 2-5 business days.
• Pickup points delivery is processed within 1-4 business days.
• International delivery time varies based on your location. For more information, you can email us at [email protected].

You can track your order through the tracking number provided once it’s shipped.

We offer a 30-day return policy for most products. Items must be unused, in their original packaging, and accompanied by a proof of purchase. For detailed return instructions, visit our Return Policy page.

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund based on your preference.

Yes, many of our products come with a manufacturer’s warranty. Warranty details will vary depending on the brand and product. You can find specific warranty information on the product pages.