Last updated October 10, 2024


 


 


 
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.sozos.eu/en/terms-and-conditions.


 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.


 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?


Home delivery

Your order is delivered to your home address. Available for all purchases.

 

Pickup points

Your order is delivered to a network of pickup points in Cyprus. Available for all purchases.

 


 

In-Store Pickup

In-store pickup is available for all purchases. Pickups are available during the opening hours of the SOZOS store. An email confirmation will be sent to you when your order is ready for pickup. Please come to our SOZOS store (Modestou Panteli 3, 8020, Paphos) with your confirmation email ready.

 

Shipping Fees


 


 
Home delivery Pickup points In-store pickup

Order under 100€ in Cyprus

 7,00€ 5,00€ FREE
Order 100€ and over in Cyprus FREE FREE FREE
Order from outside of Cyprus CONTACT US NOT COVERED NOT COVERED


 
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.


 
All times and dates given for delivery of the products are given in good faith but are estimates only.


 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.


  
DO YOU DELIVER INTERNATIONALLY?


 
We offer shipping outside of Cyprus on request only. Free standard shipping is not valid on international orders.

 
Please email us at [email protected] to proceed with your order directly with us. You receive a shipping quote and information about the customs process.


 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.


 
ARE THERE OTHER SHIPPING RESTRICTIONS?


 
Orders only ship on business days.


 
WHAT HAPPENS IF MY ORDER IS DELAYED?


 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.


 
QUESTIONS ABOUT RETURNS?


 
If you have questions about returns, please review our Return Policy: https://www.sozos.eu/en/return-policy.


 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?


 
If you have any further questions or comments, you may contact us by: